Shopping Guide

Step 1

『Add to Cart』

- Check the price, material, size, etc. listed on the product page of the product you want and add it to your cart.
・If you would like earrings, please select them from "Type" *If you do not select anything, they will be set as pierced earrings.
・If you would like a gift package, please select "Use Gift Service" on the shopping page and select "Gift Package" before making your purchase.

Step 2

If you wish to continue shopping, select "Continue Shopping".
*Items added to your cart will not disappear even if you return to the previous page.

Step 3

『Login』

Once you have added the product to your cart, please enter your "Login" or "Delivery address".
You can also enter your delivery information without logging in or registering.

Step 4

"Proceed to select delivery method"

All ordered products will be delivered by Yamato Transport.
-Shipping costs are 650 yen nationwide.
・Free shipping for purchases over 10,000 yen.
・You can check the shipping status of your order by checking the "Shipping Completion Email".

Step 5

"Proceed to payment"

・Please choose your payment method from credit card or bank transfer.

(Credit card payments available)

・Bank transfer fees will be borne by the customer.
If you wish to use a coupon, please enter the coupon code.
・Please select your billing address.

Step 6

Order Completed

Check the delivery address and order details one last time, and if there are no errors, click "Complete Order".

・Please note that you cannot cancel after clicking.
・This completes the ordering process. Once your order is complete, you will receive an automatic email confirming your order.
・If you do not receive an order completion email within 2 business days, please contact us using this inquiry form, stating your order number.
・Also, if you are a registered online shop member, you can check your order history after logging in to your account.

*We do not accept orders over the phone. Thank you for your understanding.
*The cooling off period is a system that applies to door-to-door sales, but it is not mandatory for mail order sales to apply the cooling off period. Please be aware of this in advance.

About delivery and shipping charges

All ordered items will be delivered by Yamato Transport.
-Shipping costs are 650 yen nationwide.
・Shipping is free for purchases over 10,000 yen.

Delivery time

- Normally, your order will be delivered within 7 business days from the day after your order (excluding Saturdays, Sundays, public holidays, summer holidays, and New Year's holidays).
・If there is any delay, we will contact you by email.
-If the delivery date falls during a long holiday or busy period, we will notify you of the delivery date separately on the website.

About inventory

The stock is shared between the online store and the store. Therefore, depending on the timing of your order, the item may already be sold in the store. In that case, even if it is available for purchase on the online store, we may not have the stock available. Thank you for your understanding.

Returns and Exchanges

(1) Returns are not possible except for cases of initial defects.

(2) If the product is defective, soiled or broken, or if the product is insufficient or too many products, or if a different product is delivered, we will promptly carry out the procedure for exchanging the product.
We apologize for the inconvenience, but please be sure to contact us using the inquiry form .

Products that cannot be returned or exchanged

*The following items cannot be returned:

・Products that have been used once ・Differences in the image of the product photo (Please note that the product photo may look different from the actual product depending on the device you are using.)
・If the product is damaged, dirty, etc., due to customer's fault ・If more than 7 days have passed since the product was received ・If the product is returned without prior notice ・Products with custom sizes ・If the product is damaged or damaged due to customer's reasons (e.g. wrong order, metal allergy, etc.)
・Pre-order items

*To prevent accidents when sending products, please send them to the address below using a courier service that keeps a delivery record.
(Please be sure to save the delivery slip.)
At that time,
・Items (Please place in a Mays special drawstring bag)
Please send the itemized statement together.
・Shipping costs and return shipping costs for exchanged products (550 yen (tax included)) will be borne by the customer.

Notes about the product

Our products are made by hand, without the use of machines, so there may be differences in size, shape, and color of each item. Please understand this before purchasing.
Regarding product photos, we try to make the colors and textures as close to the actual product as possible, but due to the nature of your device and display,
Please note that the actual color may differ from the image shown.
The specifications and prices of the products listed may change, and production may be discontinued without notice.